Released: February 14, 2021
Lacking a Lifeline: How help to pay low-income Americans’ phone bills failed
Source: Tony Romm, Washington Post (Paid Registration)
The coronavirus has reinforced the Internet as the fabric of modern American life, a luxury-turned-necessity for a generation now forced to work, learn and communicate primarily through the Web. But it also has laid bare the country’s inequalities — and the role Washington has played in exacerbating these long-known divides.
Nowhere is the gap more startling than with Lifeline, a roughly $2.4 billion digital safety net conceived nearly three decades ago to ensure that all Americans could access reliable communications. Families who rely on Lifeline say they have struggled to talk to their doctors, employers and loved ones throughout the pandemic, illustrating how significant technical shortcomings, and years of government neglect, have undermined a critical aid program at a time when it is needed most.
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