Released: January 24, 2019
Switching to digital billing statements?
Source: Herb Weisbaum, NBC News
It seems like everything is going digital, so it’s no surprise that businesses of all sizes (and even some government agencies) are pushing us to choose “environmentally friendly” paperless billing. But many people are not ready — or able — to transition to digital delivery. They want paper billing statements.
While the preference for paper statements and bills is clear, the Consumer Action survey found that a majority (56 percent) of respondents, like Burns, prefer to pay their bills online.
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